de-escalation

De-escalation involves the capacity to calm conflicts by moderating tone, temperament, and pace. This course, rooted in established techniques, equips participants with the know-how and skills to effectively de-escalate tense scenarios.

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We'll explore topics such as identifying potential escalation points, unintended triggers, and communication obstacles. Additionally, we'll delve into the significance of active listening, empathy, and various conversational approaches for de-escalation.

 

Our teaching approach blends presentations, practical exercises, and knowledge assessments to ensure a comprehensive grasp of these principles.